Bos Villas Bali
Operated by PT Tree Unity Bali
Last updated: June 4, 2026
1. Overview
This Return and Refund Policy explains when and how you can cancel a booking with Bos Villas Bali (operated by PT Tree Unity Bali) and how refunds are handled. It forms part of our Terms and Conditions.
Because our villas are an accommodation service reserved for specific dates, a cancellation means we may be unable to rebook those dates. For that reason, refunds depend on how far in advance you cancel, as set out below.
This policy applies to short-term villa stays booked through our website. Long-term and extended stays are arranged under a separate signed agreement with its own cancellation terms.
2. Cancellation and refund terms
For short-term bookings, the following refund tiers apply based on the time between your cancellation request and your arrival date:
| When you cancel | Refund |
|---|---|
| 30 days or more before arrival | 100% refund of the amount paid |
| 14 to 29 days before arrival | 50% refund of the amount paid |
| Fewer than 14 days before arrival | No refund |
Notes:
- The refund tier is determined by the date and time we receive your written cancellation request, based on Bali local time (WITA).
- Government tax and service charge are refunded in the same proportion as the refunded booking amount.
- Third party payment processing fees, where applicable, may be non-refundable.
3. How to request a cancellation or refund
3.1. To cancel a booking, please contact us in writing as early as possible:
- Email: hello@bosvillasbali.com
- Phone and WhatsApp: +62 851 8924 3288
3.2. Please include your booking confirmation reference, the lead guest name, and the arrival date so we can locate your booking quickly.
3.3. A cancellation is only effective once we have acknowledged it in writing. We recommend you keep our confirmation for your records.
4. How refunds are paid
4.1. Approved refunds are issued to the original payment method used at the time of booking, through our payment provider, Xendit.
4.2. We aim to process approved refunds within 7 business days of confirming the cancellation.
4.3. After we process a refund, the time for the funds to appear in your account depends on your card issuer or bank and is outside our control. Please allow additional time for the refund to be reflected on your statement.
4.4. Refunds are made in Indonesian Rupiah (IDR). We are not responsible for any difference in the amount you receive caused by currency conversion or by fees charged by your own bank or card issuer.
5. No-shows and early departure
5.1. If you do not arrive and do not cancel in advance (“no-show”), no refund is due.
5.2. If you choose to depart earlier than your confirmed check-out date, no refund is due for the unused nights.
6. Changes to a booking
6.1. Requests to change the dates or details of a confirmed booking are subject to availability and to our written agreement.
6.2. If a change cannot be accommodated and you choose to cancel, the refund tiers in Section 2 apply based on the original arrival date.
7. Security deposit pre-authorization
7.1. The refundable security deposit is taken as a pre-authorization hold on your card at or before check-in, not as a charge. It is separate from the cancellation tiers above.
7.2. Where no deductions apply, the pre-authorization hold is released after check-out following inspection of the villa. The time for the hold to clear depends on your card issuer or bank.
7.3. Where loss, damage, missing items, excessive cleaning, or unpaid charges apply, we may deduct the relevant amount, and we will provide a summary of any deductions made.
8. Cancellations by us
8.1. In the rare event that we have to cancel your booking for reasons within our control, we will offer you a full refund of the amount paid, or, where possible, alternative dates or a comparable villa.
8.2. Our liability in such a case is limited to the total amount you paid for the booking, in line with our Terms and Conditions.
9. Force majeure
9.1. Where your stay is prevented by events beyond reasonable control, including natural disasters, earthquakes, volcanic activity, extreme weather, epidemic or pandemic, government action, or travel restrictions, we will work with you in good faith to reschedule your stay or to offer a credit.
9.2. Local observances such as Nyepi (the Balinese Day of Silence) are a normal part of staying in Bali and are not grounds for a refund.
10. Bookings made through third parties
10.1. If you booked through a third party platform or travel agent rather than directly with us, the cancellation and refund terms of that platform apply to your booking, and you should contact that platform to request any cancellation or refund.
11. Payment disputes and chargebacks
11.1. If you believe a charge is incorrect, please contact us first so we can resolve it quickly. We are committed to handling refund requests fairly and in line with this policy.
11.2. Raising a chargeback or payment dispute without first contacting us, or in a manner inconsistent with this policy, may delay resolution. We reserve the right to provide our payment provider and card networks with this policy and your booking records in response to any dispute.
12. Contact us
For any questions about cancellations or refunds, please contact us:
- Email: hello@bosvillasbali.com
- Phone and WhatsApp: +62 851 8924 3288
- Address: Jl. Raya Kedewatan I No.20, Kedewatan, Kecamatan Ubud, Kabupaten Gianyar, Bali 80571, Indonesia
